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Cafe Supervisor 西餐厅主管

General Information

China Mainland
New World Dalian Hotel
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

1. Start and end the day by following the manager's checklist.
2. Actively interact with guests to seek feedback.
3. Train, maintain and enforce all service standards in the restaurant.
4. Perform revenue and billing control procedures correctly on shifts.
5. Handle daily employee collaboration (e.g. time adjustment).
6. Establish a safe and healthy working environment for all employees and guests.
7. Provide as much assistance as possible to restaurant operations (e.g. work schedules, reservations).
8. Find solutions to problems such as phone service, last minute reservations, or other problems that may occur every day.
9. To ensure that in the operation of the restaurant, assist the waiters or waitress to satisfy the guests in their respective positions.
10. Ensure the quality of food and beverages served.
11. Ensure that basic tasks are completed on a daily basis.
12. Maintain uniform standards for staff.
13. Manage an effective engineering maintenance and maintenance program through the use of work orders and inspections.
14. Understand and teach delegation principles to ensure guest satisfaction.
15. Use the job rotation system to ensure the rationality of the work arrangement.
16. Familiarize yourself with all guest bonus plans and proper closing procedures regarding their accounts.
17. Inspire our employees to succeed by example.
18. Motivate employees to solve problems through all possible training and empowerment.
19. Communicate directly or through the log book with the supervisor or manager of the next shift.

About Us

New World Dalian Hotel is a five star hotel and is located in the heart of the city, close to the business and finance district. It is only 14 kilometres from Dalian Zhou Shui Zi International Airport and three kilometres from the train station. The hotel offers 412 superbly appointed guestrooms, including suites offering spectacular city views. All of the guestrooms emphasise elegance and fashion. Each unit is spacious and luxurious – with décor that is both contemporary and timelessly stylish. Residence Club provides personal service to satisfy business travellers. The hotel offers extensive facilities, with one 960 square metres grand ballroom and nine multi-function rooms. The hotel features a wide range of Asian and Western cuisine served with live music in the Xiang CAFÉ and The Lounge. The Chinese Restaurant-GUO is famed for creating local delicacies as well as a wide range of signature dishes in northern and traditional styles. After swimming, you can enjoy delicious health food at the Poolside, while the perfect place to relax is Libai Bar, a charming bar with a live music performance. For guests seeking rest and recreation, the hotel offers a gymnasium, indoor swimming pool, jacuzzi, massage service and sauna, as well as steam rooms that can provide valuable service to guests.