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Guest Services Manager 宾客关系经理

General Information

China Mainland
Rosewood Guangzhou
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Provides supportive functional assistance to all departments; interact with guests and members of the community within the limits of established hotel and local policies and procedures. Coordinates with all departments in the hotel.

• Ensures the Front Services team maintain complete knowledge of and comply with all departmental policies, service procedures and standards (Hotel & Forbes) on a daily basis.

• Monitor TrustYou and take necessary action to ensure service level and engagement are always up to hotel standard and goal set by the management in order to maintain high customers’ satisfaction and loyalty.

• To assist and support the Director of Front Services (DOFS) and Assistant Front Office Manager (AFOM) in the seamless running of the department in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.

• Works with DOFS and AFOM to ensure training needs analysis of Front Desk team member is carried out and training programs are designed and implemented to meet needs.

About Us

About Rosewood Guangzhou
Rosewood Guangzhou is situated in Guangzhou's tallest building, the 530-meter-high Guangzhou CTF Finance Centre. The ultra-luxury hotel features 251 guestrooms and 355 Rosewood Residences, 23 of which are duplex apartments. Dining options include seven food and beverage venues: a Chinese Restaurant, bistro, bar, lobby lounge and gourmet corner and, on the 107th floor, a contemporary, cosmopolitan restaurant and a sky bar with fully equipped wine corner and cellar, incorporating both indoor and outdoor spaces. The Manor Club, Rosewood’s residentially styled executive lounge, offers exclusive amenities, services, refreshments and surroundings. Meeting facilities include The Pavilion, a residential-style function space; a Grand Ballroom; three function rooms; two VIP rooms; one bridal suite; and a sky Mansion on the 108th floor featuring a show kitchen terrace. Recreational options include the two-level Asaya Active, with three spa treatment suites, a health club and indoor pool.

广州瑰丽酒店位于广州530米高的周大福金融中心顶端。酒店拥有251间客房及355间瑰丽府邸。提供7个餐饮选择,包括廣御轩中餐厅、苑西餐厅、赤醉及高極酒吧、沁蝶 · 亭大堂酒廊及沁蝶美食店。107层设有现代化的时尚日式餐厅黑金燚,以及天际酒吧高極,内备齐全品酒器及酒窖,两者各打造室内外空间供宾客尽享尊贵体验。酒店行政酒廊瑞阁位于108层,环境私密,提供全新设施及一系列尊贵礼遇服务。会议中心臻享完美空间,包括府邸式会议间丽府、大宴会厅、三间多功能会议室、两间贵宾厅、一间画阁套房和一间位于酒店108层高处的丽雅阁。文化休闲设施多样,引入足占两层的Asaya Active中心,缔造3间水疗套房,健身中心和室内泳池。