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Guest Services Associate – Concierge 礼宾员

General Information

Country/Region
China Mainland
Province/City
Guangzhou
Location
Rosewood Guangzhou
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

- Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorts VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attends to immediate needs of VIPs upon arrival and follow through attention throughout stay.
礼貌、高效地向客人/访客提供信息，协调所有客人的特殊安排或服务要求。陪同贵宾到指定的客房，告知客人酒店的服务，特点和房间设施。在客人到达后立即处理客人的需求，并在整个入住过程中保持关注。

- Maintain complete knowledge of all departmental policies and comply with all departmental policies, service procedures and standards (Hotel & LQA) on a daily basis.
保持对所有部门政策的全面了解，每天遵守所有部门政策、服务程序和标准(酒店和LQA)。

- Monitor TrustYou and take necessary action to ensure service level and engagement are always up to hotel standard and goal set by the management in order to maintain high customers’ satisfaction and loyalty.
监管TrustYou，采取必要的行动以确保服务水平和客户满意度始终符合酒店的标准和管理层设定的目标，以保持高的客户满意度和忠诚度。

- Maintain complete knowledge of correct maintenance and use of equipment.
熟练使用酒店的设备设施。

- Anticipate guests’ needs, respond promptly and acknowledge all guests.
预测客人的需求，及时为客人解答。

- Maintain positive guest relations at all times.
与客人保持良好的关系。

- Resolve guest complaints, ensuring guest satisfaction.
为客人处理投诉，确保客人的满意度。

About Us

Rosewood Guangzhou will occupy the top 16 floors and podium of the 530-meter (1,738-foot) Guangzhou CTF Finance Centre under development, which will be Guangzhou's tallest building and amongst the 10 highest in the world. The ultra-luxury hotel, located in the heart of Tianhe District’s central business area will feature 251 guestrooms and 355 Rosewood Residences, 23 of which will be duplex apartments. Dining options will include seven food and beverage venues; a bistro, bar, lobby lounge and gourmet corner. Of the nine private dining rooms in the Chinese restaurant, three will be free-standing outdoor garden villas, combinable into one space for celebratory events. On the 107th floor, a contemporary, cosmopolitan restaurant and a sky bar with cigar humidor area and fully equipped wine corner and cellar, will incorporate both indoor and outdoor space. The Manor Club residentially styled executive lounge will offer exclusive amenities, services, refreshments and surroundings for guests seeking the utmost privilege. Occupying a total of 2,250 square meters (24,200 square feet), meeting facilities will include The Pavilion, a residential-style function space; a grand ballroom of 970 square meters (10,440 square feet) with capacity for 700 persons; three function rooms; two VIP rooms; one bridal suite; and a Sky Mansion on the 108th floor featuring a show kitchen terrace. Recreational options will include a two-level Sense® spa with eight spa treatment suites, a health club and indoor pool.