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Guest Services Associate - Guest Relations (Hotel)

General Information

China Mainland
Rosewood Guangzhou
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

- Under the general direction of the Guest Relations Supervisor and within the limits of established Rosewood Hotels brand and local policies and procedures, performs all aspects Guest Relations services, such as Guest engagement, Guest recognition, SAG      coordination and welcome to achieve the highest possible guest satisfaction.

Maintain complete knowledge of all departmental policies and comply with all departmental policies, service procedures and standards (Hotel & LQA) on a daily basis.

- Monitor TrustYou and take necessary action to ensure service level and engagement are always up to hotel standard and goal set by the management in order to maintain high customers’ satisfaction and loyalty.

- Ensure that the Hotel Lobby area is kept clean and in an orderly state at all times.

- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention of residents throughout their stay.

About Us

Rosewood Guangzhou will occupy the top 16 floors and podium of the 530-meter (1,738-foot) Guangzhou CTF Finance Centre under development, which will be Guangzhou's tallest building and amongst the 10 highest in the world. The ultra-luxury hotel, located in the heart of Tianhe District’s central business area will feature 251 guestrooms and 355 Rosewood Residences, 23 of which will be duplex apartments. Dining options will include seven food and beverage venues; a bistro, bar, lobby lounge and gourmet corner. Of the nine private dining rooms in the Chinese restaurant, three will be free-standing outdoor garden villas, combinable into one space for celebratory events. On the 107th floor, a contemporary, cosmopolitan restaurant and a sky bar with cigar humidor area and fully equipped wine corner and cellar, will incorporate both indoor and outdoor space. The Manor Club residentially styled executive lounge will offer exclusive amenities, services, refreshments and surroundings for guests seeking the utmost privilege. Occupying a total of 2,250 square meters (24,200 square feet), meeting facilities will include The Pavilion, a residential-style function space; a grand ballroom of 970 square meters (10,440 square feet) with capacity for 700 persons; three function rooms; two VIP rooms; one bridal suite; and a Sky Mansion on the 108th floor featuring a show kitchen terrace. Recreational options will include a two-level Sense® spa with eight spa treatment suites, a health club and indoor pool.