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Waiter/ Waitress-Outlet 餐厅服务员

General Information

Country/Region
China Mainland
Province/City
Guangzhou
Location
Rosewood Guangzhou
Department
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

- Ensures the delivery of brand promise and provides exceptional guest service at all times.

确保品牌承诺的传递并随时提供超出客人期望的服务。

-  Provides excellent service to internal customers in other departments as appropriate.

为其他部门的酒店客人提供杰出的服务。

- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

礼貌和有效地处理所有客户和内部宾客的投诉和需求，并跟进关注问题已被满意的解决。

-  Maintains positive guest and colleague interactions with good working relationships.

运用优秀的工作关系维持积极的客户和员工之间的互动关系。

- Establishes a rapport with guests maintaining good customer relationships.

建立对客人的密切关注并保持良好的宾客关系。

About Us

Rosewood Guangzhou will occupy the top 16 floors and podium of the 530-meter (1,738-foot) Guangzhou CTF Finance Centre under development, which will be Guangzhou's tallest building and amongst the 10 highest in the world. The ultra-luxury hotel, located in the heart of Tianhe District’s central business area will feature 251 guestrooms and 355 Rosewood Residences, 23 of which will be duplex apartments. Dining options will include seven food and beverage venues; a bistro, bar, lobby lounge and gourmet corner. Of the nine private dining rooms in the Chinese restaurant, three will be free-standing outdoor garden villas, combinable into one space for celebratory events. On the 107th floor, a contemporary, cosmopolitan restaurant and a sky bar with cigar humidor area and fully equipped wine corner and cellar, will incorporate both indoor and outdoor space. The Manor Club residentially styled executive lounge will offer exclusive amenities, services, refreshments and surroundings for guests seeking the utmost privilege. Occupying a total of 2,250 square meters (24,200 square feet), meeting facilities will include The Pavilion, a residential-style function space; a grand ballroom of 970 square meters (10,440 square feet) with capacity for 700 persons; three function rooms; two VIP rooms; one bridal suite; and a Sky Mansion on the 108th floor featuring a show kitchen terrace. Recreational options will include a two-level Sense® spa with eight spa treatment suites, a health club and indoor pool.