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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will be part of the Housekeeping Team, working within the Laundry and Linen team. This role reports directly to the Laundry Manager and collaborates closely with general Housekeeping, Engineering, Front Services, Finance, and Food & Beverage teams to support seamless hotel operations.

YOUR ROLE

As Laundry Supervisor, you play an essential role in delivering Rosewood’s luxury service standards through the effective supervision of daily laundry operations. You will support in leading the laundry team while ensuring the highest standards of quality, cleanliness, efficiency, and safety. Your role supports operational excellence across all related departments, contributing directly to guest satisfaction and the overall success of Rosewood Beijing.

HOW YOU’LL MAKE THE PLACE  

- Supervise, train, and support the laundry team to ensure all operations meet hotel and brand standards

- Ensure the quality, cleanliness, and timely handling of all guest laundry, uniforms, and linen

- Inspect daily laundry production for Rooms and F&B to ensure prescribed standards are consistently achieved

- Coordinate with Engineering to maintain laundry equipment in proper working condition

- Ensure correct usage of chemicals, safety procedures, and rewash / discard processes

- Handle guest and employee concerns professionally while fostering a positive and cohesive team environment

COULD THIS BE YOU?

- You have a minimum of two years’ experience in a similar role within a luxury or ultra-luxury international hotel

- You have strong knowledge of laundry operations, chemical handling, and safety procedures

- You are detail-oriented and committed to maintaining consistently high standards

- You are confident supervising, training, and motivating a team

- You remain calm under pressure and demonstrate sound judgment in daily operations

- You are organized, reliable, and able to work independently with minimal supervision

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Rosewood Beijing exquisitely expresses the brand’s A Sense of Place philosophy by reflecting the history, culture, architecture and sensibilities of the location. Rosewood Beijing is located in the central business district of Chaoyang District, opposite the iconic CCTV Tower. The 283 guestroom hotel delivers an authentic manor house guest experience, complete with a curated contemporary art collection showcasing local artists’ work. Five overnight spa suites are unique to Beijing's Sense® spa. Six restaurants and lounges, plus Beijing's only outdoor wedding garden, make this property appealing to both the luxury traveler and local residents.