Rosewood Hotel Group 主页

岗位职责：

1、跟进处理客人问题；
2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；
4、熟练前台各项专业业务和技能，做好对客服务；
5、熟练掌握店内信息，提供准确的问讯服务；
6、负责为下榻酒店的宾客办理入住登记手续；
7、负责客房门禁卡的管理和发放工作并严格遵守验证制度；
8、制作有关报表，为其它部门提供准确的接待信息。

岗位要求：

1. 有良好的对客沟通能力。
2. 性格开朗，具有良好的服务意识，团队协作精神以及协调和应变能力。
3. 具有二年以上星级酒店前台或公司前台接待工作经验者优先考虑。

Centrally located in the Hankou Business District of Wuhan, the capital of Hubei Province, New World Wuhan Hotel is a deluxe five-star property featuring 327 guest rooms and suites, and a full range of facilities and services. These include a health club, an outdoor swimming pool, comprehensive business facilities, and restaurants and lounges serving delicious Chinese and international cuisines and fine wines. Close to the regional headquarters of many international companies, the hotel is just a 45-minute drive from Wuhan Tianhe International Airport and a 15-minute drive from Hankou Railway Station. It is adjacent to Wuhan International Plaza and a short stroll from Wuhan International Exhibition and Convention Centre. New World Wuhan Hotel forms part of New World Centre, an integrated complex comprising New World Wuhan Hotel, 5A-rated offices, K11 Gourmet Tower and deluxe serviced residences. New World Wuhan Hotel is the only five-star hotel in Hubei Province to receive the Second China Hotel Golden Star Award 2013, conferred by the China National Tourism Administration and China Hotel Industry Association. This prestigious award is widely considered to be the “Oscar” of the China hotel industry.