Rosewood Hotel Group 主页

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will be part of the Manor Club team, the heart of our personalized luxury experience for VIP guests. Working closely with the Chief Butler and fellow associates, the team is dedicated to delivering thoughtful, intuitive, and seamless service within the Manor Club and related guest touchpoints.

YOUR ROLE

As a Manor Club Guest Services Associate, you play a key role in creating memorable, refined, and highly personalized experiences for our Manor Club guests. You will support the daily operations of the Manor Club, engage directly with guests during their arrival, stay, and departure, and collaborate closely with internal teams to ensure every detail meets Rosewood’s service standards. Your contribution directly enhances guest satisfaction, loyalty, and the overall success of the hotel.

HOW YOU’LL MAKE THE PLACE

- Deliver exceptional, personalized service to Manor Club guests throughout their stay, including check-in and check-out experiences

- Welcome, assist, and engage guests proactively, ensuring their preferences and needs are recognized and fulfilled

- Handle guest inquiries and complaints professionally, ensuring timely follow-up and resolution in collaboration with the Manor Club leadership

- Coordinate closely with Housekeeping and other departments to ensure VIP, long-stay, and special-request rooms are prepared to standard

- Maintain accurate guest history records and ensure compliance with local PSB registration requirements

- Support Manor Club lounge operations, including food and beverage service, lounge presentation, and meeting or event assistance

COULD THIS BE YOU?

- You hold a bachelor’s degree from an accredited university, college, or hotel school

- You are passionate about luxury hospitality and delivering meaningful guest experiences

- You communicate confidently and professionally in both Mandarin and English, verbally and in writing

- You have strong interpersonal skills and enjoy working collaboratively within a team

- You are comfortable using hotel systems and applications such as Microsoft Office and Opera PMS

- You are goal-driven, detail-oriented, and committed to continuous learning and self-development

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Rosewood Beijing exquisitely expresses the brand’s A Sense of Place philosophy by reflecting the history, culture, architecture and sensibilities of the location. Rosewood Beijing is located in the central business district of Chaoyang District, opposite the iconic CCTV Tower. The 283 guestroom hotel delivers an authentic manor house guest experience, complete with a curated contemporary art collection showcasing local artists’ work. Five overnight spa suites are unique to Beijing's Sense® spa. Six restaurants and lounges, plus Beijing's only outdoor wedding garden, make this property appealing to both the luxury traveler and local residents.