Rosewood Hotel Group 主页

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Food & Beverage Department, you will lead a dedicated outlet service team including Assistant Manager, Team Leader, Captain, Bartender, and Service Associate. You will report directly to the Assistant Director of Food & Beverage and work closely with Culinary, Front Office, Housekeeping, Finance, and other departments to deliver seamless and elevated guest experiences.

YOUR ROLE

As Manager - Outlet, you are responsible for the overall success of the outlet’s daily operations, guest experience, team performance, and financial results. You play a key leadership role in translating Rosewood’s service philosophy into meaningful, personalized moments for every guest, while ensuring operational excellence, brand consistency, and profitability. Through strong leadership, attention to detail, and collaboration with internal stakeholders, you will drive service standards, nurture talent, and contribute to the continued success of Rosewood Beijing.

HOW YOU’LL MAKE THE PLACE

- Lead and oversee daily outlet operations, ensuring service standards and brand expectations are consistently met and exceeded

- Deliver highly personalized guest experiences, proactively handling guest feedback and resolving concerns with care and discretion

- Inspire, train, and develop a high‑performing service team, fostering teamwork, professionalism, and engagement

- Drive revenue performance through effective upselling, cost control, manpower planning, and achievement of sales targets

- Ensure strict compliance with service procedures, cashiering standards, safety, hygiene, and hotel policies

- Collaborate closely with Culinary and other hotel departments to ensure seamless operations and exceptional guest journeys

COULD THIS BE YOU?

- You have at least 2 years of management experience in a hotel or high‑end restaurant environment

- You are passionate about luxury service, guest engagement, and creating memorable dining experiences

- You lead with integrity, confidence, and a strong sense of accountability

- You communicate effectively with teams across all levels and departments

- You are detail‑oriented, commercially minded, and comfortable managing operational and financial responsibilities

- You have good command of spoken and written English and are proficient in Computer Softwares

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Rosewood Beijing exquisitely expresses the brand’s A Sense of Place philosophy by reflecting the history, culture, architecture and sensibilities of the location. Rosewood Beijing is located in the central business district of Chaoyang District, opposite the iconic CCTV Tower. The 283 guestroom hotel delivers an authentic manor house guest experience, complete with a curated contemporary art collection showcasing local artists’ work. Five overnight spa suites are unique to Beijing's Sense® spa. Six restaurants and lounges, plus Beijing's only outdoor wedding garden, make this property appealing to both the luxury traveler and local residents.