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Assistant Guest Relations Manager（Expatriate）- 宾客关系副经理 （外籍）

General Information

Country/Region
China Mainland
Province/City
Guangzhou
Location
Rosewood Guangzhou
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Managing the operation of the Guest Relation by assisting our guests with enthusiasm, efficiency and professionally at all times. Always maintaining the Rosewood’s high standards of service and hospitality. Have a thorough knowledge of all Guest Relation operations. Providing information and training to Guest Relation associates when needed. Maintain Rosewood high standards of service and hospitality at all times.

- Ensures the Guest Relations Team maintain complete knowledge of and comply with all departmental policies, service procedures and standards (Hotel & LQA) on a daily basis.
- Monitor TrustYou and take necessary action to ensure service level and engagement are always up to hotel standard and goal set by the management in order to maintain high customers’ satisfaction and loyalty.
- Determine the selling procedures of the day and ensure your team is aware. Inform your shift of any facts relevant for that day.
- Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high.
- At all times strive to represent hotel in most professional, courteous and efficient manner.
- Communicate all new policies and procedures to all associates.
- Continuously strive for new thoughts and ideas to improve and strengthen the Guest Relation, up-dating procedures and implementing them.
- Handle any guests’ problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through
- Monitor associates appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image.
- Quickly establishes rapport and develops friendly relationships with regular hotel clients.


About Us

About Rosewood Guangzhou
Rosewood Guangzhou is situated in Guangzhou's tallest building, the 530-meter-high Guangzhou CTF Finance Centre. The ultra-luxury hotel features 251 guestrooms and 355 Rosewood Residences, 23 of which are duplex apartments. Dining options include seven food and beverage venues: a Chinese Restaurant, bistro, bar, lobby lounge and gourmet corner and, on the 107th floor, a contemporary, cosmopolitan restaurant and a sky bar with fully equipped wine corner and cellar, incorporating both indoor and outdoor spaces. The Manor Club, Rosewood’s residentially styled executive lounge, offers exclusive amenities, services, refreshments and surroundings. Meeting facilities include The Pavilion, a residential-style function space; a Grand Ballroom; three function rooms; two VIP rooms; one bridal suite; and a sky Mansion on the 108th floor featuring a show kitchen terrace. Recreational options include the two-level Asaya Active, with three spa treatment suites, a health club and indoor pool.

广州瑰丽酒店简介
广州瑰丽酒店位于广州530米高的周大福金融中心顶端。酒店拥有251间客房及355间瑰丽府邸。提供7个餐饮选择，包括廣御轩中餐厅、苑西餐厅、赤醉及高極酒吧、沁蝶 · 亭大堂酒廊及沁蝶美食店。107层设有现代化的时尚日式餐厅黑金燚，以及天际酒吧高極，内备齐全品酒器及酒窖，两者各打造室内外空间供宾客尽享尊贵体验。酒店行政酒廊瑞阁位于108层，环境私密，提供全新设施及一系列尊贵礼遇服务。会议中心臻享完美空间，包括府邸式会议间丽府、大宴会厅、三间多功能会议室、两间贵宾厅、一间画阁套房和一间位于酒店108层高处的丽雅阁。文化休闲设施多样，引入足占两层的Asaya Active中心，缔造3间水疗套房，健身中心和室内泳池。