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• Check-in/check-out guests in a courteous and efficient manner; all accounts are handled in accordance with the hotel's requirements. Provide information and assistance to all guests and visitors.
• Complete knowledge of and compliance with departmental policies, procedures and service standards.
• Resolve guest complaints and ensure guest satisfaction.
• Handover the operation status and matters to be followed up with the receptionist of the next shift.

The tropical city of Sanya is at once a sybaritic playground for the jet set, a trove of natural wonders and a showcase of indigenous cultures -- a trip to Sanya is a journey to arouse the senses. Located in Haitang Bay, Sanya on Hainan Island, the ultra-luxurious Rosewood Sanya is the first resort in China for Rosewood Hotels & Resorts. The resort offers 246 panoramic ocean view rooms and five restaurants and lounges. Other facilities include an infinity pool located on 13th floor, a health club and Sense, A Rosewood Spa. Nearly 3,425 square meters of meeting and function space including a pillar-less ballroom, six salons and The Pavilion, a Rosewood signature residential-style meeting and function space with a sea view terrace and open show kitchen.