Skip to content

Reservations Agent 预订文员

General Information

China Mainland
Rosewood Guangzhou
Executive Office
Job Type
Full-time Permanent

Job Description

Handle customer inquiries pertaining to room reservation in accordance with the hotel’s service objectives and procedures so that occupancy is optimized

- Handle inquires and bookings from all channels in accordance with the department’s routine

- Achieve Forbes Standards in the reservation service and achieve targeted goals in mystery shopping calls

- Prepare and maintains files, reports, letters, memorandums and other relevant business documentation

- Must have a careful and rigorous attitude to work, being able to converse with Hotel different department, in both the local language and in English

About Us

About Rosewood Guangzhou
Rosewood Guangzhou is situated in Guangzhou's tallest building, the 530-meter-high Guangzhou CTF Finance Centre. The ultra-luxury hotel features 251 guestrooms and 355 Rosewood Residences, 23 of which are duplex apartments. Dining options include seven food and beverage venues: a Chinese Restaurant, bistro, bar, lobby lounge and gourmet corner and, on the 107th floor, a contemporary, cosmopolitan restaurant and a sky bar with fully equipped wine corner and cellar, incorporating both indoor and outdoor spaces. The Manor Club, Rosewood’s residentially styled executive lounge, offers exclusive amenities, services, refreshments and surroundings. Meeting facilities include The Pavilion, a residential-style function space; a Grand Ballroom; three function rooms; two VIP rooms; one bridal suite; and a sky Mansion on the 108th floor featuring a show kitchen terrace. Recreational options include the two-level Asaya Active, with three spa treatment suites, a health club and indoor pool.

广州瑰丽酒店位于广州530米高的周大福金融中心顶端。酒店拥有251间客房及355间瑰丽府邸。提供7个餐饮选择,包括廣御轩中餐厅、苑西餐厅、赤醉及高極酒吧、沁蝶 · 亭大堂酒廊及沁蝶美食店。107层设有现代化的时尚日式餐厅黑金燚,以及天际酒吧高極,内备齐全品酒器及酒窖,两者各打造室内外空间供宾客尽享尊贵体验。酒店行政酒廊瑞阁位于108层,环境私密,提供全新设施及一系列尊贵礼遇服务。会议中心臻享完美空间,包括府邸式会议间丽府、大宴会厅、三间多功能会议室、两间贵宾厅、一间画阁套房和一间位于酒店108层高处的丽雅阁。文化休闲设施多样,引入足占两层的Asaya Active中心,缔造3间水疗套房,健身中心和室内泳池。