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Guest Service Center Associate 客服中心接线员

General Information

Country/Region
China Mainland
Province/City
Beijing
Location
Rosewood Beijing
Department
Food & Beverage - Services
Job Type
Full-time Permanent

Job Description

Job Duties (including but not limited to) 主要工作职责(包括但不限于以下内容):

Under the general direction of the Service Centre Team Leader and within the limits of established Rosewood Hotels brand and local policies and procedures, performs all aspects of Service Centre services to achieve the highest possible guest satisfaction.

在助理服务中心经理与服务中心主管的指导下,遵循当地政策和酒店程序,遵循服务中心的服务标准,达到尽可能高的客人满意度。


Requirements 任职资格:

1. Effective interpersonal & Team Player

有效地人际交往能力及团队合作精神。

2. Happy outgoing personality, wants to grow and learn.

开朗外向的性格,渴望学习和进步。

3. Good communication of English and Mandarin

良好的英文以及中文沟通能力。


Experience 经验要求:

Relevant experience is preferred.

有相关经验者优先。

About Us

Rosewood Beijing exquisitely expresses the brand’s A Sense of Place philosophy by reflecting the history, culture, architecture and sensibilities of the location. Rosewood Beijing is located in the central business district of Chaoyang District, opposite the iconic CCTV Tower. The 283 guestroom hotel delivers an authentic manor house guest experience, complete with a curated contemporary art collection showcasing local artists’ work. Five overnight spa suites are unique to Beijing's Sense® spa. Six restaurants and lounges, plus Beijing's only outdoor wedding garden, make this property appealing to both the luxury traveler and local residents.