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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

Sense Spa is a vital part of the guest experience, offering personalized wellness journeys through spa, fitness, and pool facilities. The team works collaboratively to deliver seamless, intuitive, and elevated service, ensuring every guest feels genuinely cared for. This role reports directly to the Spa Manager and works closely with spa therapists, fitness colleagues, and other hotel departments to support daily operations and guest satisfaction.

YOUR ROLE

As Spa Host, you are the first and last point of contact for guests visiting Sense Spa. You play a key role in shaping each guest’s arrival and departure experience by delivering warm, professional, and efficient service. Through attentive guest engagement, accurate appointment handling, and close collaboration with internal teams, you contribute directly to guest satisfaction, operational excellence, and the overall success of Rosewood Hotel Group’s wellness offering.

HOW YOU’LL MAKE THE PLACE

- Deliver a warm, polished, and personalized guest experience from arrival through departure

- Manage spa, fitness, and pool reception operations, including appointment booking, amendments, and cancellations

- Provide detailed and knowledgeable information on spa treatments, services, facilities, programs, and retail offerings

- Promote spa, fitness, and in-house facilities, including services, sessions, products, and available promotions

- Maintain a clean, safe, and well-organized reception and facility environment in line with Rosewood standards

- Communicate effectively with management and other departments to ensure seamless service delivery

COULD THIS BE YOU?

- You have at least one year of experience in a spa or fitness reception role within a five-star hotel or similar environment

- You possess a service-driven mindset with a genuine passion for guest engagement and wellness

- You are confident in handling guest enquiries and resolving concerns in a professional and courteous manner

- You communicate effectively across departments and work well as part of a collaborative team

- You are comfortable using computer systems and managing appointments with accuracy and attention to detail

- You have a positive, goal-oriented attitude and take pride in maintaining high service and presentation standards

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Rosewood Beijing exquisitely expresses the brand’s A Sense of Place philosophy by reflecting the history, culture, architecture and sensibilities of the location. Rosewood Beijing is located in the central business district of Chaoyang District, opposite the iconic CCTV Tower. The 283 guestroom hotel delivers an authentic manor house guest experience, complete with a curated contemporary art collection showcasing local artists’ work. Five overnight spa suites are unique to Beijing's Sense® spa. Six restaurants and lounges, plus Beijing's only outdoor wedding garden, make this property appealing to both the luxury traveler and local residents.