Rosewood Hotel Group 主页

Supervise all front desk, guest service center in all things, implement the hotel's budgetary standards in their work, and effectively manage the activities related to the guests in the hotel by supervising the implementation of the standards.

监督所有前台、宾客服务中心的各项事务，在工作中执行酒店的预算标准，并通过监督标准的执行情况有效管理酒店内与宾客相关的活动。

Maintains the implementation of departmental service policies, service procedures and service standards.

维护部门服务政策、服务程序和服务标准的执行。

Ensure that daily service standards are maintained at a high level.

确保日常服务标准保持在较高水平。

Develops and supervises all Front Office staff through ongoing training programmes and reiterates processes on a daily basis.

通过持续的培训计划培养和监督所有前厅部员工。

Coordinates and monitors all guest needs and coordinates guest item giveaways with other departments.

协调并监督所有宾客需求，与其他部门协调宾客赠品事宜。

Participate in the development of the annual housekeeping budget and guest service center budget.

参与制定客房部年度预算和宾客服务中心预算。

Screens, interviews, hires, and trains staff according to Rosewood standards.

按照集团标准筛选、面试、聘用和培训员工。

Work with attention to detail, efficiency and correctness. Maintains quick thinking, clarity, stays calm and uses good judgement in dealing with problems. Follows direction from start to finish, understands customer needs, maintains harmonious coexistence in teamwork, works independently maintaining minimal direction from superiors. Adheres to the principles of security and confidentiality of customer information and hotel data.

工作注重细节、效率和正确性。在处理问题时保持思维敏捷、思路清晰、沉着冷静和良好的判断力。自始至终听从指挥，了解客户需求，在团队合作中保持和谐共处，独立工作，尽量减少上级指示。遵守客户信息和酒店数据的安全和保密原则。

The tropical city of Sanya is at once a sybaritic playground for the jet set, a trove of natural wonders and a showcase of indigenous cultures -- a trip to Sanya is a journey to arouse the senses. Located in Haitang Bay, Sanya on Hainan Island, the ultra-luxurious Rosewood Sanya is the first resort in China for Rosewood Hotels & Resorts. The resort offers 246 panoramic ocean view rooms and five restaurants and lounges. Other facilities include an infinity pool located on 13th floor, a health club and Sense, A Rosewood Spa. Nearly 3,425 square meters of meeting and function space including a pillar-less ballroom, six salons and The Pavilion, a Rosewood signature residential-style meeting and function space with a sea view terrace and open show kitchen.