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Director of Talent and Culture

一般信息

国家/地区
中国大陆地区
省/市
三亚
位置
三亚保利瑰丽酒店
部门
人才与文化
职位类型
全职正式员工

职位描述

JOB TITLE: Director of Talent and Culture

DEPARTMENT: Talent and Culture 

REPORTS TO: Managing Director

KEY RESPONSIBILITIES:
Job Summary – 
  • Responsible for the leadership and management of all functions of the Talent and Culture department, in accordance with hotel standards.  Plans, directs, implements and maintains a service and management philosophy which serves as a guide to respective associates.

Essential Duties and Responsibilities – (Key Activities)
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level daily.
  • Constantly monitor Talent and Culture associates’ performance in all phases of service and job functions, rectify any deficiencies with respective personnel.
  • Monitor the associates' interaction with guests and associates; resolve discrepancies with respective personnel.
  • Assist departmental associates with their job functions to ensure optimum service to guests/ associates.
  • Observe guest reactions and confer frequently with associates to ensure guest satisfaction.
  • Maintain files on all current laws regarding Talent and Culture on:
Wage and Hour
Union
Workers Compensation
Immigrations
Unemployment
A.D.A
Alcoholic Beverage Service
  • Develop and maintain current job descriptions for all hotel positions.
  • Identify and use outside recruiting sources.
  • Interview all applicants for management positions and submit recommendations.
  • Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures.
  • Develop and ensure a proper orientation program is delivered to all new hires.
  • Ensure accurate maintenance of all associate files.
  • Conduct, monitor and critique in-house training programs/sessions.
  • Provide feedback to Talent and Culture associates on their performance.  Handle disciplinary problems and counsel associates.
  • Establish guidelines for performance reviews on all associates.  Ensure completion and placement in associates' files.
  • Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with associates; ensure documentation and placement of records in associates' files.
  • Conduct and document exit interviews with all terminated associates; ensure placement of documentation in associates' files.
  • Audit associate benefits records.
  • Conduct audits on hotel payroll records, verifying accuracy of titles, rates and status.
  • Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
  • Complete documentation and monitor billing on associate insurance and C.O.B.R.A, ensuring entitlement of payments.
  • Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments.
  • Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer.
  • Investigate and respond to unemployment claims.
  • Complete designated forms required by local/state/federal government and maintain on file the breakdown of all related benefit costs.
  • Complete filing of work permits.
  • Coordinate associate requests, ensuring authorized approvals and paperwork on:
Leave of Absence
Transfer
Sick Days
Bereavement Time
Personal Usage
401 (k)
Vacation
FMLA
  • Establish relationships with local emergency care facilities and follow up on each use of the facility by the hotel.
  • Secure and coordinate non-cost benefits for associates (i.e., movie tickets, discounts, credit union).
  • Develop and coordinate associate incentive and recognition programs.
  • Plan and coordinate with the Executive Committee all associate social and sports activities 
  • Contact local organizations and establish "Good Will" projects which the hotel can become involved with to promote positive public relations with the local community.
  • Update the associate handbook.
  • Prepare Talent and Culture budget annually.  Track actual to forecast and keep expenses within budget.
  • Maintain confidentiality and security of associate and hotel records.
  • Attend designated meetings.
  • Prepare and send all designated corporate reports.
  • Foster and promote a cooperative working climate, maximizing productivity and associate morale.
  • All other duties as required.
Required Skills – 
  • General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: Ability to organize tasks and assign responsibilities to subordinates; ability to educate associates to develop their knowledge and skill; thorough understanding of the training process; solid planning skills; thorough knowledge of government labor laws and regulations; thorough knowledge of benefits processing; proficiency with Microsoft Office products; thorough knowledge of budget preparation and control.
  • Language:Required to speak, read and write English, with fluency in other languages preferred.
  • Physical Requirements:    Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Qualifications – 
  • College degree or equivalent experience.
  • Licenses & Certifications: None required.
Experience – 
  • Minimum five years’ experience as a Talent and Culture Manager or Director at a luxury or ultra-luxury property.


关于我们

The tropical city of Sanya is at once a sybaritic playground for the jet set, a trove of natural wonders and a showcase of indigenous cultures -- a trip to Sanya is a journey to arouse the senses. Located in Haitang Bay, Sanya on Hainan Island, the ultra-luxurious Rosewood Sanya is the first resort in China for Rosewood Hotels & Resorts. The resort offers 246 panoramic ocean view rooms and five restaurants and lounges. Other facilities include an infinity pool located on 13th floor, a health club and Sense, A Rosewood Spa. Nearly 3,425 square meters of meeting and function space including a pillar-less ballroom, six salons and The Pavilion, a Rosewood signature residential-style meeting and function space with a sea view terrace and open show kitchen.