Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

【RWGZU】Director of Front Services -Residence 前厅部总监-公寓

一般信息

国家/地区
中国大陆地区
省/市
广州
位置
广州瑰丽酒店
部门
房务 - 前台
职位类型
全职正式员工

职位描述

Job Summary

Supervise residence team including residence Front office / Guest Relations / Club 68 team work within budgeted guidelines established by the property, manage guest activity related residence functions by monitoring standards.  Work close with HSKP team to establish the home away from home residence experience for all the guest to make sure RW standards are on hold to differential us to competitor. 


Essential Duties and Responsibilities – (Key Activities)

  • Ensures the Front Services team maintain complete knowledge of and comply with all departmental policies, service procedures on a daily basis.
  • Monitor TrustYou and take necessary action to ensure service level and engagement are always up to standard and goal set by the management in order to maintain high customers’ satisfaction and loyalty.
  • Meet with manager or supervisor on Duty to review business status and follow up items.
  • Access all function or computer systems according to established procedures and standards.
  • Check front desk and storage areas for proper supplies, organization and cleanliness. Instruct designated personal to rectify any cleanliness/organization deficiencies. 
  • Establish par levels of supplies and equipment. Complete requisitions to replenish shortages or additional items needs.
  • Monitor and ensure that front desk and lobby areas are kept clean and organized at all times.
  • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
  • Prepare weekly work schedule in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
  • Maintain and promote positive guest relations. Ensure prior arrive, arrive, in house and depart of guest are smooth and create repeat guests. Fulfil any of guest preference if known. 
  • Maintain open communication lines with all departments effected by front office operation.
  • Organize the activities or party to residence guest to maintain a good customer relationship. 
  • Establish the guest survey to understand the area to improve. 


Required Skills

  • Well developed leadership competencies.
  • Strategic thinking, with strong problem solving and organisational skills.
  • Good communication and presentation skills (written / verbal).
  • Effective relationship management skills (internal / external) 
  • Strong customers focus skills. 
  • Sound financial understanding to Rooms Profit and Loss level (including MOD’s).


Qualifications

  • Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and/or work-related experience.


Experience

  • Minimum five years’ hotel experience with two years’ management experience.  Luxury or ultra-luxury experience is preferred.

关于我们

About Rosewood Guangzhou

Rosewood Guangzhou is situated in Guangzhou's tallest building, the 530-meter-high Guangzhou CTF Finance Centre. The ultra-luxury hotel features 251 guestrooms and 355 Rosewood Residences, 23 of which are duplex apartments. Dining options include seven food and beverage venues: a Chinese Restaurant, bistro, bar, lobby lounge and gourmet corner and, on the 107th floor, a contemporary, cosmopolitan restaurant and a sky bar with fully equipped wine corner and cellar, incorporating both indoor and outdoor spaces. The Manor Club, Rosewood’s residentially styled executive lounge, offers exclusive amenities, services, refreshments and surroundings. Meeting facilities include The Pavilion, a residential-style function space; a Grand Ballroom; three function rooms; two VIP rooms; one bridal suite; and a sky Mansion on the 108th floor featuring a show kitchen terrace. Recreational options include the two-level Asaya Active, with three spa treatment suites, a health club and indoor pool.

 

For more information, please visit rosewoodhotels.com/guangzhou

Connect with us:  Facebook Instagram WeChat @RosewoodGuangzhou

 

广州瑰丽酒店简介

广州瑰丽酒店位于广州530米高的周大福金融中心顶端。酒店拥有251间客房及355间瑰丽府邸。提供7个餐饮选择，包括廣御轩中餐厅、苑西餐厅、赤醉及高極酒吧、沁蝶 · 亭大堂酒廊及沁蝶美食店。107层设有现代化的时尚日式餐厅黑金燚，以及天际酒吧高極，内备齐全品酒器及酒窖，两者各打造室内外空间供宾客尽享尊贵体验。酒店行政酒廊瑞阁位于108层，环境私密，提供全新设施及一系列尊贵礼遇服务。会议中心臻享完美空间，包括府邸式会议间丽府、大宴会厅、三间多功能会议室、两间贵宾厅、一间画阁套房和一间位于酒店108层高处的丽雅阁。文化休闲设施多样，引入足占两层的Asaya Active中心，缔造3间水疗套房，健身中心和室内泳池。

 

了解更多信息，请查询：rosewoodhotels.com/guangzhou

联系我们：Facebook  Twitter  Instagram WeChat @Rosewood_Guangzhou