【RWGZU】Spa Supervisor 水疗主管

一般信息

国家/地区

中国大陆地区

省/市

广州

位置

广州瑰丽酒店

部门

水疗与康体

职位类型

全职正式员工

职位描述

Arrange and manage the daily work of concierge, rationalize and improve work efficiency, improve service process, strictly implement brand standards and implement LQA. Make daily training plan as well, complete new staff training and guidance, strengthen the implementation of service concept, unified and standardized assessment system. Able to provide Rosewood Guangzhou guests and associates a unique and outstanding locker room /spa Fitness experience. Provide effective and efficient guest service. Keep the locker room clean and tidy at all times and high standard Provide members/guests with extensive knowledge of the spa and Locker Room , in order to enhance their visit.

安排和管理前台接待的日常工作，合理化提升工作效率，提升服务流程，严格执行品牌标准和落实LQA。制定完善的日常培训计划，完成新员工的培训和指导，加强对服务理念的贯彻，统一化，标准化的考核制度。并能够提供广州瑰丽客人或合作伙伴一个独特难忘的更衣室／水疗/健身房的体验。提供有效和专业高质的客户体验。更衣室每天有规律的清洁。保持高水平的清洁标准，提供瑰丽酒店会员／客人专业详细的水疗和更衣室知识和介绍，以提高客人再次拜访的机会。

• To be fully familiar with the spa's operating philosophy, offers and actively promote them. Familiar with operating hours and service facilities and service items

全面了解熟悉水疗中心的运营理念、优惠活动，并积极推广。熟知运营时间和服务设施及服务项目

• Based on customer opinion surveys, ensure that all improvements are implemented and train how to use them

根据顾客意见调查结果，确保所有改进措施贯彻执行，培训如何使用

• Training on answering questions related to the hotel or service

培训关于解答与酒店或服务相关的问题

• Assist manager in updating promotional materials

协助经理及时更新宣传材料

• Handle guest complaints/concerns, communicate with other departments

处理客人投诉/关注点，与其他部门保持沟通

关于我们

About Rosewood Guangzhou

Rosewood Guangzhou is situated in Guangzhou's tallest building, the 530-meter-high Guangzhou CTF Finance Centre. The ultra-luxury hotel features 251 guestrooms and 355 Rosewood Residences, 23 of which are duplex apartments. Dining options include seven food and beverage venues: a Chinese Restaurant, bistro, bar, lobby lounge and gourmet corner and, on the 107th floor, a contemporary, cosmopolitan restaurant and a sky bar with fully equipped wine corner and cellar, incorporating both indoor and outdoor spaces. The Manor Club, Rosewood’s residentially styled executive lounge, offers exclusive amenities, services, refreshments and surroundings. Meeting facilities include The Pavilion, a residential-style function space; a Grand Ballroom; three function rooms; two VIP rooms; one bridal suite; and a sky Mansion on the 108th floor featuring a show kitchen terrace. Recreational options include the two-level Asaya Active, with three spa treatment suites, a health club and indoor pool.

For more information, please visit rosewoodhotels.com/guangzhou

Connect with us: Facebook Instagram WeChat @RosewoodGuangzhou

广州瑰丽酒店简介

广州瑰丽酒店位于广州530米高的周大福金融中心顶端。酒店拥有251间客房及355间瑰丽府邸。提供7个餐饮选择，包括廣御轩中餐厅、苑西餐厅、赤醉及高極酒吧、沁蝶 · 亭大堂酒廊及沁蝶美食店。107层设有现代化的时尚日式餐厅黑金燚，以及天际酒吧高極，内备齐全品酒器及酒窖，两者各打造室内外空间供宾客尽享尊贵体验。酒店行政酒廊瑞阁位于108层，环境私密，提供全新设施及一系列尊贵礼遇服务。会议中心臻享完美空间，包括府邸式会议间丽府、大宴会厅、三间多功能会议室、两间贵宾厅、一间画阁套房和一间位于酒店108层高处的丽雅阁。文化休闲设施多样，引入足占两层的Asaya Active中心，缔造3间水疗套房，健身中心和室内泳池。

了解更多信息，请查询：rosewoodhotels.com/guangzhou

联系我们：Facebook Twitter Instagram WeChat @Rosewood_Guangzhou

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